In Delhi, 16 lakh people used faceless transportation services, according to CM Arvind Kejriwal.

According to Arvind Kejriwal, almost 16 lakh Delhiites have benefited from the first-of-its-kind "faceless" services provided by the Delhi government's transport department last year. Other states are now implementing similar programmes, he said, and the Delhi government would be pleased to assist them.

Along with transport minister Kailash Gahlot and senior transport officials, Kejriwal inspected the Sarai Kale Khan Regional Transport Office (RTO) and Automated Driving Test Track (ADTT) and said Delhi was paving the way for new-age governance through initiatives such as faceless services and automated driving test tracks, which had wiped out corruption.

Faceless services were piloed in February of last year and will be rolled out across the national capital by August 2021. "We symbolically locked a government office to show that Delhi residents were not required to take time off work or wander around offices, wait in long lines, or chase agents," Kejriwal said, adding that during his visit, the counters, which were previously swarmed with around 2,000 people every day, were nearly empty.

Other states, beginning with Karnataka, are following our lead and implementing comparable services, Kejriwal added. We will gladly assist governments that seek to put this system in place in their states. Only through learning from each other's unique ideas and hard effort will the country actually prosper, he concluded.

"Nearly every major and small state has come to Delhi and visited our offices to study the Kejriwal model of faceless services, severe examinations at ADTTs, and other things," Gahlot told. After the visit, he tweeted, People are really satisfied with this facility, noting that Delhi has 12 ADTTs.

According to Kejriwal, the government has authorised dealers to issue automobile registration documents, removing the need for a additional step of going around government offices. Many of these steps involved middlemen and bribery, which we were able to eliminate at the source, he explained. Bribes collected by low-level officers were said to go all the way to the top. however, he stated that now because no one at the higher levels tolerates corruption, no one at the lower levels needed to collect bribes.

We are able to adopt such revolutionary procedures and bring relief to Delhi people because of the elimination of corruption at all levels and our firmly honest governance, he claimed, saying that ADTTs had made it difficult for anyone to obtain a phoney licence. Despite the fact that 50% of candidates failed their driving exam, he believes it just motivates them to improve their driving skills in order to obtain a licence.

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